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Training and Development:
• Recruiting & providing professional
   training/facilitation resources to clients
• Needs analysis
• Focus group facilitation
• Competency assessment
• Performance objective development
• Instructional Design Plans
• Business process design/documentation
• e-learning design (Articulate Storyline)
• Virtual Instructor-led Training (Webex)
• Customized instructor-led training
• On-the-job training/mentoring
• Coach & Mentor development
• Job shadowing/mentoring methods
• Self-directed learning programs
  (paper, video and online)
• Information mapping and storyboards
• Video/TV and webinar scripts
• Case studies and simulation exercises
• Job aids, presentations and collateral
• Testing and Evaluation (four levels)
• Train-the-trainer programs
• Facilitation and trainer coaching
• Pilot program development and assessment
• Help files and FAQ support
• Conference planning and facilitation
• Program maintenance and storage services
Writing and Editing:
Customer Feedback
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I have been involved in creating and managing the development of training programs at Canada Post since 1994.

Training Solutions Group has provided any number of training related services to us in that time including needs analysis, program design, train the trainer sessions, and extensive writing services.

TSG’s longevity is simple to explain. When you receive a quality product (well-written, clear, concise and easy to follow) and it’s always delivered on time – you keep going back for more.

Martin Stockton
Manager, Take to Market
Canada Post
Copyright (C) 2018, Training Solutions Group (TSG) - a division of 1323653 Ontario Inc All Rights Reserved
Writing, proofreading, editing and quality review cross-referencing of English -> French adapted materials, graphics and
e-learning components.

Design, production and formatting of:
• e-Learning materials
• Instructional Design Plans
• Reference manuals
• User Guides
• Statutory and technical reports
• Procedures and business processes
• Surveys and questionnaires
• Lesson Plans & Facilitator’s Guides
• Self-instructional Workbooks
• Website content
• Job aids and aide mιmoires
• Video and webinar scripts
• Flowcharts and diagrams
• Evaluation tools, checklists etc.
• Tutorials
• Charts, graphs, illustrations and tables
• Presentations (animated) & Storyboards
• System design diagrams; org charts
• Synopses and executive summaries
• Newsletters
• Communications briefs/memos
• Templates
• Marketing collateral and brochures
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